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Technical Bulletin 2

Problem 2- The printer stops after printing two sheets of paper when printing a Web page.

This problem is an unusual one. It does not crop up often and sometimes the people who report it find that it goes away if they reboot their system and try again. Sometimes, though, that doesn't work. If you are experiencing this problem, you should first try rebooting your system. If rebooting doesn't work, you can try the following workaround.

Note: This workaround is written for Microsoft Windows users, but the same procedure should work on a Mac. Just press the only mouse button when the instructions say to press the left button.

1. In your browser, display the page that won't print correctly.

  • Put your mouse at the left end of the top line of text.
  • Hold down the left mouse button and move the mouse down the page. The text will be highlighted. When you get to the bottom of the window, keep the left button down and move the mouse to just below the browser display window's frame.
  • The text in the browser should continue to scroll up and you should keep highlighting text as it does.
  • When you're done, you should have everything highlighted, right down to the Top of Page link. Like this:

  • Once you have highlighted all the text, you can release the left mouse button and go up to the browser's menu bar and select Edit.
  • Then select Copy from the drop-down menu. This will copy all the highlighted text into your system's clipboard.

2. Now open Microsoft Word.

  • Select File from the Menu bar and select New from the drop-down menu.
  • You will be given a choice of available templates. Choose Blank Document.
  • When a blank page is displayed on the screen, put your mouse anywhere inside the page and click the left button once. This will cause the cursor to appear in the upper left-hand portion of the page.
  • Now go up to the menu bar, select Edit, then select Paste Special from the drop-down menu.
  • The Paste Special Dialog box will open and give you some options:

  • Select Unformatted Text and click the OK button.
  • The text that you copied from the Web page should now be displayed in the Word document. It won't have the different sizes and colors of fonts that were in the original, but it will be all in one, easy-to-print (I hope) document.
  • Before you print it, you might want to save it. (Select File>Save and give the Word document a name.)

3. To print the document, select File from the Microsoft Word menu bar.

  • Select Print from the drop-down menu.

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